Mizaru
Allowing people who are blind and deaf
to book navigators and translators
without help.
WCAG
B2C
Accessibility
Timeline
6 Months
Team
UX Design Lead,
UX Researcher,
2 Developers,
and the Founder.
Tools
Figma, Zoom, Slack, and Google Sheets
Mizaru
Allowing people who are blind and deaf
to book navigators and translators
without help.
WCAG
B2C
Accessibility
Timeline
6 Months
Team
UX Design Lead,
UX Researcher,
2 Developers,
and the Founder.
Tools
Figma, Zoom, Slack, and Google Sheets
Mizaru
Allowing people who are blind and deaf
to book navigators and translators
without help.
WCAG
B2C
Accessibility
Timeline
6 Months
Team
Teammates Jey and Lucy
Tools
Figma, Zoom, Slack, and Google Sheets
Globally
Accessibility is too often overlooked.
Globally
Accessibility is too often overlooked.
Globally
Accessibility is too often overlooked.
Disabilities are Common
Disabilities are Common
In the United States, up to 1 in 4 (27%) adults have some type of disability, including mobility, cognition, hearing, vision, and independent living impairments.
95.9% of the world's top one million web pages have accessibility errors, making digital content less accessible to those with disabilities.
In the United States, up to 1 in 4 (27%) adults have some type of disability, including mobility, cognition, hearing, vision, and independent living impairments.
95.9% of the world's top one million web pages have accessibility errors, making digital content less accessible to those with disabilities.
User Needs
People who are blind and deaf need a way to book navigators and translators independently.
User Needs
People who are blind and deaf need a way to book navigators and translators independently.
User Needs
People who are blind and deaf need a way to book navigators and translators independently.
Grace loves her guide dog, Luna, but sometimes, she prefers a human navigator.
Grace loves her guide dog, Luna, but sometimes, she prefers a human navigator.
Insights
Insights
There is a strong desire for independence among users with disabilities.
Navigators and translators are helpful in certain situations, for example when going on vacation or a work event.
There is a strong desire for independence among users with disabilities.
Navigators and translators are helpful in certain situations, for example when going on vacation or a work event.
Problem Space
Current booking sites fail accessibility standards, leaving users with disabilities unable to book without help.
Problem Space
Current booking sites fail accessibility standards, leaving users with disabilities unable to book without help.
Problem Space
Current booking sites fail accessibility standards, leaving users with disabilities unable to book without help.
Lack of Accessibility
Lack of Accessibility
9/10 competitor websites investigated failed basic accessibility standards.
9/10 competitor websites investigated failed basic accessibility standards.
A < 100 score is not accessible
A < 100 score is not accessible
Ideation
How can we design a platform that empowers users of all abilities to book services without relying on outside help?
Ideation
How can we design a platform that empowers users of all abilities to book services without relying on outside help?
Ideation
How can we design a platform that empowers users of all abilities to book services without relying on outside help?
Overview
Overview
Streamlining the onboarding the lengthy onboarding process for the navigators, translators, and for the users of the site.
Streamlining the onboarding the lengthy onboarding process for the navigators, translators, and for the users of the site.
Wireframing Prototype
Wireframing Prototype
Final Design
Mizaru → Built with WCAG AAA compliance, ensuring full accessibility.
Final Design
Mizaru → Built with WCAG AAA compliance, ensuring full accessibility.
Final Design
Mizaru → Built with WCAG AAA compliance, ensuring full accessibility.
Improvements
Improvements
Color pallet changes, to increase contrast.
Increased simplicity, making it easier for screen readers.
Color pallet changes, to increase contrast.
Increased simplicity, making it easier for screen readers.
Moving Forward
Blind and deaf users can now book navigators and translators without assistance!
Moving Forward
Blind and deaf users can now book navigators and translators without assistance!
Moving Forward
Blind and deaf users can now book navigators and translators without assistance!
Continuing
I wish I could have done more user testing, specifically with users who use screen reader.
Continuing
Continuing
I wish I could have done more user testing, specifically with users who use screen reader.
I wish I could have done more user testing, specifically with users who use screen reader.